About Us: At J&J Ventures, we are committed to delivering exceptional business process outsourcing (BPO) services that empower our clients to achieve their business goals. Join our dynamic team and be a part of a company that values innovation, growth, and customer satisfaction. Job Responsibilities: Handle inbound and outbound calls to assist customers with their queries and concerns. Provide accurate information about products and services, ensuring a positive customer experience. Resolve customer issues efficiently, escalating complex cases to the appropriate department. Maintain detailed records of customer interactions and transactions. Collaborate with team members to achieve performance targets and service level agreements (SLAs). Stay updated with product knowledge and process changes. Key Skills and Qualifications: Graduate degree in any discipline. Excellent verbal and written communication skills in English and Hindi. Strong problem-solving abilities and attention to detail. Ability to handle high-pressure situations with a positive attitude. Proficiency in using CRM software and other relevant tools. Willingness to work in rotational shifts.